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deactivation and reactivation

Allen Price

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I purchased nitro productivity suite on 7/2/2020. It has been working well until a few weeks ago. The program began dragging. It is taking an extended amount of time opening files. Now I began getting messages about activation. I went through the process of deactivation and reactivation. The system says my license is active but I am working on a trial version at this time. I cannot figure this out. 

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  • Official Nitronaut
Allain Umailin

Hello @Allen Price,

Thank you for reaching out to us through our Community Forums!

As per our server logs, I can see you were able to activate your Nitro Pro 13.

Do you still need further assistance here?

Thank you very much in advance and I am looking forward to hearing back from you.

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