Nothing happens when clicking Activate button

[Paul Hamson]

I have Nitro Pro. It says trial expired. I wasn't using a trial version. Try to reactivate but nothing happens when i click the activation button??

There are no phone numbers to call for support and I am not allowed to submit  ticket?? Incredibly frustrating

[Allain Umailin]

Hello @Paul Hamson,

Thank you for reaching out to us through our Community Forums!

Please be aware that as much as we would like to provide phone support, our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions). 

To further assist you in regard to the Activate button that is not responding, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.X.X.X, e.g. 13.2.3.26). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.