require activation help please

[Maria Rudd]

Hi. I purchased nitro pdf pro in 2009. i have switched computer and would like to download it again for further use. i have downloaded the free trial but when i input my activation serial number it does not recognise it. can you help please? Thanks

[Allain Umailin]

Hello @Maria Rudd,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you would like to trial our latest product, Nitro Pro 13, you can download it from here:  https://www.gonitro.com/download  OR  https://www.gonitro.com/pro/try 

It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos 

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Our sincere apologies and as much as we would like to, we no longer have the installers for Nitro Pro 7 in our archive due to the security risks associated in the above Security page.

Thank you for choosing Nitro and I hope this helps.

[Maria Rudd]

Hi Allain, well that's unfair. I purchased the product so shouldn't the company honour this?