ACTIVATION TROUBLE

[SYED SHAH]

Hello, 

I am experiencing the same code 23 error when trying to activate it for the second user, we bought a 2 user license and when trying to activate second one it says that license number already used and we have exceeded the number of maximum users. Please help.

[Allain Umailin]

Hello @SYED SHAH,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[SYED SHAH]

Thanks for your reply, I have sent you the code in private message

[Allain Umailin]

Hello @SYED SHAH,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro Pro to see if it is the same computer ID through Help > About Nitro Pro > Activate > Advanced.

Thank you for choosing Nitro and I hope this helps.