Nitro Data Breach and Logon Problems

[Malcolm Lyle Jr 0]

I was notified by Dashlane that GoNitro was breached last year and my data and password might be compromised. I tried to logon and was unable to get past the email. My original logon, created many years ago prior to Nitro Pro 7 was via ID, not email. My email was part of the profile as I have gotten many email from Nitro over the years. So I used my email instead of the ID, but got the error that had had an invalid email/password problem, I tried to reset my password, but the password reset email did not get sent to my email account.

I wanted to ask Nitro for help, but there is no direct customer support for common users like me.

So I am on the forum, and I hope someone can help me get my GoNitro account reactivated so I can create a new password.

But since I am unable to logon, I should be safe as the info stolen will not allow anyone to logon to my account.

I have a suggestion, temporarily allow all GoNitro customers to access VIP support to get their GoNitro accounts protected.

Edited 22 hours ago by AllainU

[AllainU 0]

Hello @Malcolm Lyle Jr,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience this has caused you.

To further assist you, I have executed a password reset of your Nitro Cloud account where you have used your Gmail address. Please check your inbox and if you did not receive it, kindly also look inside Spam / Junk folder as sometimes our emails goes there.

To know more about this isolated incident, here is the link for more details, latest updates and action plan in-place by our IT-Security team:  https://www.gonitro.com/nps/security/updates#security-incident-update

Again, our sincerest apologies for this inconvenience.

Thank you and stay safe always!