September 2020 Breach

[levan.bokeria@hotmail.com]

levan.bokeria@hotmail.com appeared in a new data breach

Firefox Monitor warns you about data breaches involving your personal info. We just received details about another company’s data breach. Nitro Breach added: January 19, 2021 Compromised data: Passwords, Email addresses Resolve this breach

[levan.bokeria@hotmail.com]

My account was also breached, please see the snapshot of an email I received above. Could you please contact me about what happened?

[Allain Umailin]

Hello @levan.bokeria@hotmail.com,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience this has caused you.

If you want to know more about this isolated incident, here is the link for more details, latest updates and action plan in-place by our IT-Security team: https://www.gonitro.com/nps/security/updates#security-incident-update 

Should you have further questions, feel free to send a direct email to our Incident Response Team through incident@gonitro.com

Again, our sincerest apologies for this inconvenience.

Thank you and stay safe always!

[MARTIN MCEWEN]

Is there a more recent update than the September 17th update on the website?

[Allain Umailin]

Hello @Martin_YUL,

Thank you for this response and our sincere apologies for this inconvenience.

In September 2020, Nitro experienced an isolated security incident involving limited access to Nitro databases by an unauthorized third party. The impacted databases are specific to online services and have been used primarily for the storage of information connected with Nitro’s free online products. There was no impact to Nitro Pro (PDF) or Nitro Analytics.

Exposed user data included user email addresses, full names, and highly secure hashed and salted passwords. 

Nitro's free online conversion service does not require users to create a Nitro account or to become a Nitro customer. Users are simply required to provide an email address to which converted files are delivered. Users of our free online conversion service may have had their user information stored in an impacted database, but do not have a Nitro account. 

Upon learning of this incident, Nitro conducted a forced password reset for all users to further secure customer accounts.  Since the incident, Nitro has been working closely with external cybersecurity experts to bolster the security of all systems, including enhanced logging, detection and alerting services in all regions, as well as increased data monitoring and re-evaluation of all protocols. The IT environment remains secure and Nitro has not seen any malicious activity in our systems since the incident.

For additional details, please go to our Security Page  https://www.gonitro.com/nps/security/updates#security-incident-update

Thank you for your patience and kind understanding.