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September 2020 Breach


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22 hours ago, Gianni said:

Today I got the following email:

In September 2020, the Nitro PDF service suffered a massive data breach which exposed over 70 million unique email addresses. The breach also exposed names, bcrypt password hashes and the titles of converted documents. The data was provided to HIBP by dehashed.com.


Is it true and what does nitro recommend to do?



I've got this message too.

I'd like to be informed by Nitro dircectly about this incident, including which personal information from myself is affected.

I would expect that a serious company would inform their customers about such an incident before this message comes to me through other channels.

Best regards, Thomas

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  • Official Nitronaut
Allain Umailin

Hello @thomas.schmitt@getitservices.ch,

Thank you for reaching out to us through our Community Forums!

I believe our Incident Response Team have reached out to all affected users, however if you were not notified, our sincere apologies for the inconvenience this has caused you.

If you want to know more about this isolated incident, here is the link for more details, latest updates and action plan in-place by our IT-Security team: https://www.gonitro.com/nps/security/updates#security-incident-update 

Should you have further questions, feel free to send a direct email to our Incident Response Team through incident@gonitro.com

Again, our sincerest apologies for this inconvenience.

Thank you and stay safe always!

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