Daniel Kotcher Posted January 20, 2021 Report Share Posted January 20, 2021 (edited) Hello, I am trying to upgrade Nitro Pro 13 from Nitro Pro 12 but when I enter my current serial number (23460x-xxxxx-xxxxx) I get a message "We are unable to validate serial number". I believe I am eligible for the upgrade For the offered price of $39.99. Thank you for your help. Edited January 21, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 22, 2021 Official Nitronaut Report Share Posted January 22, 2021 Hello @Daniel Kotcher, Thank you for reaching out to us through our Community Forums! To further assist you, a few adjustments has been executed in your account records so please try upgrading again your Nitro Pro 12 to version 13 with a discounted rate through our Upgrade Portal https://www.gonitro.com/support/upgrade Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Daniel Kotcher Posted January 22, 2021 Author Report Share Posted January 22, 2021 Thank you for your prompt response. I see now that I am eligible for an upgrade to Nitro Pro 13 however yesterday my price was $39.99 and today it is $79.99. Can I get yesterday's price As this is when I initially had the problem with validation of my serial number? Thank you again. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 22, 2021 Official Nitronaut Report Share Posted January 22, 2021 Hello @Daniel Kotcher, Our sincere apologies for the inconvenience as the previous price was a small glitch and has been fixed by our marketing team. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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