Error 401

[KEN WAKEFIELD]

Hi All,

I have an Error Code 401 coming up every time I enter Nitro, How can I stop this error coming up

Regards

Ken

[KEN WAKEFIELD]

When will a moderator approve my error request for information?

[Allain Umailin]

Hello @KEN WAKEFIELD,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 12.X.X.X, e.g. 12.0.0.112). 

Thank you very much in advance and I am looking forward to hearing back from you.