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Serial Number Not Accepted


robert@robertfrenchwriting.com

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robert@robertfrenchwriting.com

Serial was not accepted and the auto tool to deactivate did not work and in not working reduced my number of activations. Need Help.

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Reymund Oyong

Hi @robert@robertfrenchwriting.com,

Thank you for reaching out to us through our Community Forums!

The invalid serial number message means that you are applying a serial number that does not fit the version of Nitro Pro.

As an example, let's say your serial number is version 12 but you install Nitro Pro 13 on the computer. You will not be able to activate Nitro Pro 13 because your serial number is for version 12 only. To correct this, you will need to uninstall Nitro Pro 13 then install Nitro Pro 12 so you can activate it using the version 12 license.

Basically, a Nitro Pro serial number will only work based on its version. 

Two things to check when facing this issue:

1. What is the version of Nitro Pro installed on the computer? This information can be located under Help tab > About Nitro Pro.

2. The version of serial number. Our Activation Portal will help you check the serial number and determine its version. Here's the link to your Activation Portal: https://licenses.gonitro.com/prd/portal 

Once you have the version of Nitro Pro that matches your serial number version, you should be able to proceed with the activation. 

The Nitro Pro installers can be located here - https://kb.gonitro.com/knowledgebase#/search/installer/000004464 

Kind regards, 

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