2nd activation not working

[Bernie Miedema]

I have had Nitro 13 installed on my laptop for about a year, no problem.  Yesterday I reimaged my laptop and installed Nitro again and the install advised me that both activations were being used.  I only had it on my laptop so I thought that Nitro was being blocked by the old image.  Went only and saw that both activations were in use.  Didn't quite understand that but in any event I deactivated both.  Installed back on my laptop and that was fine.  Since I had 1 of 2 activations registered I decided to put it on my desktop.  Again, it said that both activations were in use.  Not quite sure why 1 install is taking up both activations.

 

How can I get the 2nd activation going on my desktop.

 

Thanks, Bernie.

[Allain Umailin]

Hello @Bernie Miedema,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.