Craig Becker Posted January 27, 2021 Report Share Posted January 27, 2021 Hi there, I have an issue, as we have de-activated the license that was to be transferred onto the new laptop using nitro Pro 11, as I have the serial number from the old laptop to new laptop: It says: -23: Error: License number already used: Can it be adjusted on the server that I can activate the only license on the new laptop running pro 11, can I use email to communicate with you? Regards Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 27, 2021 Official Nitronaut Report Share Posted January 27, 2021 Hello @Craig Becker Please send me your serial number so I can check. Thanks! Link to comment Share on other sites More sharing options...
Craig Becker Posted February 3, 2021 Author Report Share Posted February 3, 2021 Hi Leslie, I sent you a message, did you get it? Kinds Regards Craig Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 4, 2021 Official Nitronaut Report Share Posted February 4, 2021 Hello @Craig Becker I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Craig Becker Posted February 8, 2021 Author Report Share Posted February 8, 2021 Hi Leslie, Thank you for releasing the licence, it is now activated with no further issues, can this ticket be closed off please? Kinds Regards Craig Link to comment Share on other sites More sharing options...
Craig Becker Posted June 3, 2021 Author Report Share Posted June 3, 2021 Hi Team I have the same issue when trying to activate the same key when we rebuilt the laptop after a major crash with exec issue. Can I chat with you to get the serial number cleared on the server so I can re-active the same key as previous call raised on the 28th Jan 2021 this year for the Nitro PDF 11 again? The error is: -24 Activation Error Nitro Pro encounted some issues while attempting to activate. Please record the error code above and then contact support via the link: Submit a support request. Let me know please Kinds regards Craig Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 10, 2021 Official Nitronaut Report Share Posted June 10, 2021 Hi @Craig Becker, Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page - https://www.gonitro.com/support/upgrade. Alternatively, you can upgrade to the latest build of Nitro Pro 12 (12.16.9.574). Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link Kind regards, Link to comment Share on other sites More sharing options...
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