C. Lindblom Posted January 27, 2021 Report Share Posted January 27, 2021 I have the latest version installed and todya when tryring to print to pdf I go an error saying that the PDF-file I am about to create (ie does not exist yet) is locked. Please look into this and let me know if you need more info. Error message syaing: "...the file... appears to be locked or otherwise inaccessible. Do you want to retry?" Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 27, 2021 Official Nitronaut Report Share Posted January 27, 2021 Hello @C. Lindblom Thank you for posting on our Community Forums! So that we can troubleshoot the problem, please provide me with the following: - A detailed description of the issue you are experiencing - The file you are working on so we can test this - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of what you are seeing or any error message you are receiving I look forward to your response. Link to comment Share on other sites More sharing options...
C. Lindblom Posted January 27, 2021 Author Report Share Posted January 27, 2021 I have Nito Pro 13.33.2.645. The error appears all the time I want to create a PDF from the print function. So there is no file involved. Here is the error message: https://ibb.co/G24pg4t Let me know if you need further details Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 1, 2021 Official Nitronaut Report Share Posted February 1, 2021 Hello @C. Lindblom Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all of your open applications and install Nitro Pro 13.33.2.645 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
C. Lindblom Posted February 1, 2021 Author Report Share Posted February 1, 2021 Great, thanks. It is now working. I suspect it could have been my Avast Pro virus program which caused it. But I am not sure. Link to comment Share on other sites More sharing options...
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