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When printing to PDF an error message appears


C. Lindblom
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I have the latest version installed and todya when tryring to print to pdf I go an error saying that the PDF-file I am about to create (ie does not exist yet) is locked. Please look into this and let me know if you need more info.

 

Error message syaing: "...the file... appears to be locked or otherwise inaccessible. Do you want to retry?"

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  • Official Nitronaut

Hello @C. Lindblom

Thank you for posting on our Community Forums!

So that we can troubleshoot the problem, please provide me with the following:

- A detailed description of the issue you are experiencing
- The file you are working on so we can test this
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.
 

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  • Official Nitronaut

Hello @C. Lindblom

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 13.33.2.645 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! Please let me know how that goes.

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