Gus Gonzalez Posted January 27, 2021 Report Share Posted January 27, 2021 Ransomware attacked laptop, I haven't wipe the laptop but I can't deactivate the license either since I cant bring the equipment online. How can I install software on a "new" computer in such a case? And BTW, impossible to contact support. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 28, 2021 Official Nitronaut Report Share Posted January 28, 2021 Hi @Gus Gonzalez, Thank you for reaching out to us through our Community Forums! Please provide your Nitro Pro serial number so we can check its activation records and process the manual deactivation on our end. Kind regards, Link to comment Share on other sites More sharing options...
Gus Gonzalez Posted January 28, 2021 Author Report Share Posted January 28, 2021 (edited) Hi @Reymund G. 234*************** Version 11 Edited January 28, 2021 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 28, 2021 Official Nitronaut Report Share Posted January 28, 2021 Hi @Gus Gonzalez, I have made an adjustment to that serial number. Please try to activate again and it should be working now. Kind regards, Link to comment Share on other sites More sharing options...
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