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Ransomware Attack and I can't deactivate the license

Gus Gonzalez

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Ransomware attacked laptop, I haven't wipe the laptop but I can't deactivate the license either since I cant bring the equipment online. How can I install software on a "new" computer in such a case?  And BTW, impossible to contact support.

Thank you.

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  • Official Nitronaut
Reymund Oyong

Hi @Gus Gonzalez,

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro Pro serial number so we can check its activation records and process the manual deactivation on our end. 

Kind regards, 

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