lisa delmonte Posted January 28, 2021 Report Share Posted January 28, 2021 I had a license for nitro professional 6.2. The code is made by numbers and letters. Last week I changed the pc and when I try to install Nitro 6.2 there is a message that says that code is invalid, cause it is made only by numbers. I can't reinstall Nitro professional. It is very old but it works fine for me.... Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 28, 2021 Official Nitronaut Report Share Posted January 28, 2021 Hello Lisa, Please note, we no longer support Nitro Pro 6. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy To upgrade to version 13, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Cheers! Link to comment Share on other sites More sharing options...
lisa delmonte Posted February 16, 2021 Author Report Share Posted February 16, 2021 Hello Leslie, I don't know my serial number. I have only an alphanumeric code (license number) but it doesn't work. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 16, 2021 Official Nitronaut Report Share Posted February 16, 2021 Hello @lisa delmonte Please send me your license code so I can check. Thanks! Link to comment Share on other sites More sharing options...
lisa delmonte Posted February 25, 2021 Author Report Share Posted February 25, 2021 hello Leslie, I sent a private message to you on 16/2 whit my license code. Have you received it? regards, lisa Link to comment Share on other sites More sharing options...
Mitchell Hooks Posted February 25, 2021 Report Share Posted February 25, 2021 I currently have version 12 Nitro Pro and want to upgrade to the latest version 13. When I put in my serial number it comes back as unable to find it. What do I do now? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 26, 2021 Official Nitronaut Report Share Posted February 26, 2021 (edited) Hello @Mitchell Hooks, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Edited February 26, 2021 by Leslie V. Link to comment Share on other sites More sharing options...
Mitchell Hooks Posted February 28, 2021 Report Share Posted February 28, 2021 (edited) Leslie V. Here is my serial number: ** Also, I keep getting error 401. Thanks for your help. Edited March 1, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Mitchell Hooks Posted March 4, 2021 Report Share Posted March 4, 2021 Leslie V. Any solutions yet? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 5, 2021 Official Nitronaut Report Share Posted March 5, 2021 Hello Mitchell, I sent you a direct message. Thanks! Link to comment Share on other sites More sharing options...
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