Nicolas Moreels Posted January 29, 2021 Report Posted January 29, 2021 Hi, I seem to have the same Error 23 issue with my Nitro Pro 11 license.The serial number is not being accepted in the activation process, despite that we have two activations available / allowed.When trying to activate in a clean Nitro Pro 11 installation, we get an error 23.Could you please help with this?Thank you in advance.
Official Nitronaut Allain Umailin Posted January 29, 2021 Official Nitronaut Report Posted January 29, 2021 Hello @Nicolas Moreels, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 11? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you.
Nicolas Moreels Posted January 29, 2021 Author Report Posted January 29, 2021 Hi @AllainU, thank you for your reply. I have answered you through private message. Kind regards
Official Nitronaut Allain Umailin Posted January 29, 2021 Official Nitronaut Report Posted January 29, 2021 Hello @Nicolas Moreels, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro Pro to see if it is the same computer ID through Help > About Nitro Pro > Activate > Advanced. This behavior has been fixed in Nitro Pro 13 as well. Thank you for choosing Nitro and I hope this helps.
Nicolas Moreels Posted January 29, 2021 Author Report Posted January 29, 2021 Hi @AllainU, This resolved the problem. We were able to perform the activation now. Thank you for your help, Kind regards.
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