Frank Zappala Posted January 30, 2021 Report Share Posted January 30, 2021 I am trying to upgrade my Nitro Pro 9 because the Printer has disappeared from my printer list and the reinstall tool will not work. Fails when it tries. I entered my serial number in the upgrade screen and I got this error: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. How can I resolve this problem. I have been a nitro pro user for a long time and would like to continue. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 1, 2021 Official Nitronaut Report Share Posted February 1, 2021 Hi @Frank Zappala Thank you for reaching out to us through our Community Forums! Please provide your Nitro Pro 9 serial number so we could check on it. Kind regards, Link to comment Share on other sites More sharing options...
Frank Zappala Posted February 1, 2021 Author Report Share Posted February 1, 2021 (edited) Reymond: Here is my serial number 234*************** Frank Edited February 1, 2021 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 1, 2021 Official Nitronaut Report Share Posted February 1, 2021 Hi @Frank Zappala, Thank you for sending your version 9 serial number. I will send you an update through this post once you are ready to upgrade your license to version 13 through our upgrade portal. Thank you for your patience and understanding. Kind regards, Link to comment Share on other sites More sharing options...
Frank Zappala Posted February 1, 2021 Author Report Share Posted February 1, 2021 Thank you I will wait to hear from you Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 2, 2021 Official Nitronaut Report Share Posted February 2, 2021 Hello @Frank Zappala, Please try to upgrade now your version 9 license through our upgrade portal. It should tell you that You’re eligible for a discounted upgrade to the newest version of Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
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