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Cannot Upgrade with my Serial Number


Frank Zappala
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Frank Zappala

I am trying to upgrade my Nitro Pro 9 because the Printer has disappeared from my printer list and the reinstall tool will not work.   Fails when it tries.  I entered my serial number in the upgrade screen and I got this error:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

How can I resolve this problem.  I have been a nitro pro user for a long time and would like to continue.  

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  • Official Nitronaut

Hi @Frank Zappala,

Thank you for sending your version 9 serial number. I will send you an update through this post once you are ready to upgrade your license to version 13 through our upgrade portal.

Thank you for your patience and understanding. 

Kind regards, 

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  • Official Nitronaut

Hello @Frank Zappala,

Please try to upgrade now your version 9 license through our upgrade portal. It should tell you that You’re eligible for a discounted upgrade to the newest version of Nitro Pro.

Kind regards,

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