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URGENT!!! cannot activate serial #

Jing Ren

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i just changed my computer, and deactivated my license online (my serial number was for pro 12), 

now i downloaded pro 13, and input the serial number, cannot be activated (even tho online shows "# of activation allowed 2" and "# of activated 0)

i have tried to repair the app, and its still not work. 

need help asap! thank you! 

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