**Can't Deactivate 0 Activations**

[David Balaban]

Hello

I deactivated my serial number: 234************** from my  old computer.

Nitro wont let me activate on my new as its saying I can't deactivate 0 activations with 2 activations remaining.

Please reset so I can use ASAP.  

Thanks David Balaban 

 

 

Edited February 1, 2021 by Reymund G.

[Reymund G.]

Hi @David Balaban

Thank you for reaching out to us through our Community Forums!

Please be aware that your serial number is a version 12 license and it will only work on a Nitro Pro 12 installation. Please check the version of Nitro Pro installed on your computer, this can be located under the Help tab > About Nitro Pro. 

If you see that you are running a different version, please uninstall then install Nitro Pro 12 by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link.

Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. 

Kind regards,