Unreadable printed pdf

[Dimitris Gar]

Hello,

I'm facing a problem opening a pdf which is printed and received by email. A screenshot can be found here.

On firefox or adobe reader shows up fine. Also if I convert to Word it converts correctly. I couldn't find any similar issues on support. The only possibly relevant was https://community.gonitro.com/topic/4299-blurred-text-in-nitro-not-in-adobe-reader/ but didn't correct the problem.

Do you have any suggestions?

thank you!

[Allain Umailin]

Hello @Dimitris Gar,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Dimitris Gar]

Hello @AllainU

I've pm you with the info. Further info I've tried opening the file in several PC with windows 10 pro and home and windows server 2008 R2.

Thank you!

Edited February 3, 2021 by Dimitris Gar

[Allain Umailin]

Hello @Dimitris Gar,

Thank you for the private message.

Since you are still working with an older build of Nitro Pro 13, please refer to these steps in order to update and to take advantage of some enhancements and fixes with 13.33:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:   http://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.33 using below offline installers:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial numbe.

Thank you for choosing Nitro and I hope this helps with your unreadable PDF files.

Cheers!

[Dimitris Gar]

Hello @AllainU,

Thank you for the update. Unfortunately the problem is not fixed with your above instructions.

Also I installed version 12 (12.16.3.574) and it works correctly...

Thank you!

[Allain Umailin]

Hello @Dimitris Gar,

Thank you for the sample PDF file.

Kindly note that this issue will be placed on the long-term product roadmap, so unfortunately, there is no short-term solution for it

In the meantime, you may revert to Nitro Pro 13.6 using below direct MSI installers by first uninstalling their current program and rebooting your machine:

x32 http://install.nitropdf.com/professional_1360108/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1360108/en/retail/nitro_pro13_ba_x64.msi

Please be aware that Nitro typically has multiple releases throughout the year.

This case will be closed, however, we recommend to follow our Release Notes located on our site https://www.gonitro.com/support/documentation/release-notes

On behalf of Nitro, I apologize for the inconvenience.