Activation on new computer

[Christin Hyshka]

Hi I'm having the same issue.  I've deactivated my software on the old computer but on the new one when I try to activate it says that I need to deactivate.  When I try it tells me that I may only deactivate 0 devices when I haven't used any.  Can someone please reset my key so I can log on with my new computer?

 

[Allain Umailin]

Hello @Christin Hyshka,

Thank you for reaching out to us through our Community Forums!

How are you trying to activate? Did you visit our Activation Portal that only supports deactivating?

Have you also tried installing Nitro Pro 12 then activate by going to Help tab > About Nitro Pro > Activate by entering your serial number?

Thank you very much in advance and I am looking forward to hearing back from you.

[Christin Hyshka]

on my old computer I had deactivated my software by going to help, about nitro pro.  It successfully deactivated.  When I go to my new computer and download the 14 day trial I go to help, activate and it says that my serial number does not exist.  Not sure if you need that or not or if I should paste it into this chat?  

[Allain Umailin]

Hello @Christin Hyshka,

Thank you for this information.

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12.16 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps.