Shauna Lively Posted February 2, 2021 Report Share Posted February 2, 2021 I cannot activate my account. I have a serial number and when asked to "deactivate" there is not anything to deactivate. My serial number is listed in a table, but why would I need to deactivate and re-activate? Anyway, it is beyond frustrating. I am supposedly "inactivated" in my free trial. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 3, 2021 Official Nitronaut Report Share Posted February 3, 2021 Hello @Shauna Lively, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. I believe you are accessing our Activation Portal that only supports deactivation, not activation. If you have not installed Nitro Pro 13 on your machine, please use below direct MSI installers: x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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