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Activation Loop

Shauna Lively

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Shauna Lively

I cannot activate my account.  I have a serial number and when asked to "deactivate" there is not anything to deactivate.  My serial number is listed in a table, but why would I need to deactivate and re-activate?  Anyway, it is beyond frustrating.  I am supposedly "inactivated" in my free trial.  


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Allain Umailin

Hello @Shauna Lively,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

I believe you are accessing our Activation Portal that only supports deactivation, not activation.

If you have not installed Nitro Pro 13 on your machine, please use below direct MSI installers:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

Thank you for choosing Nitro and I hope this helps.

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