Mike G Posted February 3, 2021 Report Share Posted February 3, 2021 Honestly I don't understand what is going on. I have been using this fine for months, and boom, it deactivated. The activate with serial won't even bring up a dialog, and signing in does nothing. Putting the serial on the website says create a support ticket, which sends me back to the same screen. It is infuriating. Some at Nitro Please tell me how to fix this!! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 4, 2021 Official Nitronaut Report Share Posted February 4, 2021 Hello Mike, Thanks for reaching out to us! I apologize for the frustration caused. For now, I released your Nitro Pro 11 serial number so you can reactivate. Please get the correct version 11 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 Please note, we no longer support Nitro Pro 11. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy I hope this helps! Link to comment Share on other sites More sharing options...
Mike G Posted February 5, 2021 Author Report Share Posted February 5, 2021 It does not. The serial should be for 13, not 11, that is my old one Link to comment Share on other sites More sharing options...
Mike G Posted February 5, 2021 Author Report Share Posted February 5, 2021 It looks like downloading 13 again fixed it. I guess my copy was unable to reactivate. It would be nice if you are going to change the activation procedure that it least let me know a new version is available. Have a nice day. Link to comment Share on other sites More sharing options...
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