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spontaneous deactivation, no way to create a ticket

Mike G

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Honestly I don't understand what is going on.  I have been using this fine for months, and boom, it deactivated.

The activate with serial won't even bring up a dialog, and signing in does nothing.

Putting the serial on the website says create a support ticket, which sends me back to the same screen.

It is infuriating.

Some at Nitro Please tell me how to fix this!!

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  • Official Nitronaut

Hello Mike,

Thanks for reaching out to us! I apologize for the frustration caused.

For now, I released your Nitro Pro 11 serial number so you can reactivate. Please get the correct version 11 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

Please note, we no longer support Nitro Pro 11. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

I hope this helps!

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It looks like downloading 13 again fixed it.

I guess my copy was unable to reactivate.

It would be nice if you are going to change the activation procedure that it least let me know a new version is available.

Have a nice day.

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