Not able to activate Nitro 10 Pro

[Hristo Marinchev]

Hello,

I've try to activate Nitro 10 pro on a new PC. All other computers a re deactivated on the portal but i cannot activate nitro pro 10 on the new one. the error is -23: Error License number already used, but in the portal I deactivate the license ( both license, now 0 activated on the portal but the problem persist. ) I've tried to do it manually but the PC computer ID is 0000-0000-0000-0000-0000.

Could you please suport men?

regards,

Hristo

[Allain Umailin]

Hello @Hristo Marinchev,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Hristo Marinchev,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro Pro to see if it is the same computer ID through Help > About Nitro Pro > Activate > Advanced.

Cheers!

[Hristo Marinchev]

Hello @AllainU,

 

The activation was successful. Thank you for your support.

 

Regards,