System keeps crashing when in checkbox properties every single time

[dstock04]

I am trying to input a Checkbox into a PDF. I can successfully place the checkbox form on the PDF but a Check is not showing up when it is in view mode when it is clicked. When I attempt to open up the properties, the system crashes and restarts every single time. I have the latest version installed of Nitro Pro (13.33.2.645)

[dstock04]

Now it doesn't matter what area I am in the software, whenever I try to add a checkbox it crashes. 

[Allain Umailin]

Hello @dstock04,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this crashing issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system:
https://www.screencast.com/t/rvpUkq40c

If repairing didn't help and in order to further assist you, could you please provide the serial number of your Nitro Pro?

 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.