Nitro Pro not emailing as attachment

[Dee Chaffen]

Hi there,

The Email as attachment tab does not seem to work or works intermittently.

This is a bit annoying as it used to work before I upgraded to Nitro Pro V13.

Is there an easy fix to this please.

Cheers, Dee

[Allain Umailin]

Hello @Dee Chaffen,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this  issue, we recommend that you repair your Nitro Pro and your MS Office. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system:
https://www.screencast.com/t/rvpUkq40c

If repairing didn't help and in order to further assist you, could you please provide the following information?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited February 18, 2021 by AllainU

[Dee Chaffen]

Hi @AllainU and thank you for reaching out.

I have tried your suggestions and was unable to correct the issue.

To answer your questions:

- the issue began shortly after upgrading to Nitro 13. It had not happened previously with other Nitro versions. Windows is updated automatically so I cant answer as to whether an update is upsetting Nitro.

- I am working with Nitro Pro 13.3.2.587

I am not sure if this would make any difference, but my email program is Thunderbird. YEt when the Share/email as attachment is working, it sends via Outlook.

Could there be any conflict happening here?

I am very disappointed  as this is a feature that is so useful.

Thanks, Dee

[Allain Umailin]

Hello @Dee Chaffen,

Thank you for this information and our sincere apologies for the inconvenience.

I believe the correct build of your program is 13.30.2.587 and I highly recommend updating to 13.33 to see that will fix this rare issue.

Here are our direct MSI installer link for the latest build:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you very much in advance and I am looking forward to hearing back from you.

[Dee Chaffen]

Hi @AllainU,

Thank you for the instructions. I have completed the update and I think it may have fixed the issue.

As mentioned my default email program is Thunderbird and Nitro is emailing out through Outlook, but it is working at present, so thank you!