Tina Wefer Posted February 6, 2021 Report Share Posted February 6, 2021 I am setting up a new laptop. I downloaded nitro, added my serial number and got a message that serial number doesn't exist. I clicked the link submit a support request, followed the process at https://licenses.gonitro.com/prd/portal (activate, enter serial number on that page in the activation process on my laptop, and received the same message that the serial number doesn't exist. Please assist, thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 8, 2021 Official Nitronaut Report Share Posted February 8, 2021 Hello @Tina Wefer Thank you for reaching out to us through our Community Forums! In order to further assist you, ould you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 10, 2021 Official Nitronaut Report Share Posted February 10, 2021 Hello @Tina Wefer, Thank you for the private message. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Cheers! Link to comment Share on other sites More sharing options...
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