trusted key manager and nitro 13

[marc geffray]

Hi,

I have a crash report when i try to sign a document with trusted key manager and nitro pro 13. ( i have no other probleme with nitro or trusted key )

it worked fine since last week.

do you have any idea ?

 

[Leslie V]

Hello @marc geffray

Thank you for reaching out to us through our Community Forums!

So that we can troubleshoot the problem, please provide me with the following:

- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing

Cheers!
 

[marc geffray]

Hi,

The files are all PDF

Our version is NITRO PRO 13.29.2.566

I open any PDF file, then i clic on protect TAB, then i clic on sign in certify document and i have a crash report. ( it works with nitro pro 12 ). 

I use Trusted key manager version 1.0.1

https://drive.google.com/file/d/12oUXekWtFcmUN4OvGdMnD5kVPybx5QuX/view?usp=sharing

thank you

[Leslie V]

Hello Marc,

The file cannot be accessed. Can you please send/attach it via direct message instead?

Thank you!

[marc geffray]

hi,

 

i send you a direct message

[marc geffray]

On 2/19/2021 at 4:59 PM, Leslie V. said:

Hello Marc,

The file cannot be accessed. Can you please send/attach it via direct message instead?

Thank you!