marc geffray Posted February 8, 2021 Report Share Posted February 8, 2021 Hi, I have a crash report when i try to sign a document with trusted key manager and nitro pro 13. ( i have no other probleme with nitro or trusted key ) it worked fine since last week. do you have any idea ? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 8, 2021 Official Nitronaut Report Share Posted February 8, 2021 Hello @marc geffray Thank you for reaching out to us through our Community Forums! So that we can troubleshoot the problem, please provide me with the following: - The file you are working on - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of what you are seeing Cheers! Link to comment Share on other sites More sharing options...
marc geffray Posted February 19, 2021 Author Report Share Posted February 19, 2021 Hi, The files are all PDF Our version is NITRO PRO 13.29.2.566 I open any PDF file, then i clic on protect TAB, then i clic on sign in certify document and i have a crash report. ( it works with nitro pro 12 ). I use Trusted key manager version 1.0.1 https://drive.google.com/file/d/12oUXekWtFcmUN4OvGdMnD5kVPybx5QuX/view?usp=sharing thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 19, 2021 Official Nitronaut Report Share Posted February 19, 2021 Hello Marc, The file cannot be accessed. Can you please send/attach it via direct message instead? Thank you! Link to comment Share on other sites More sharing options...
marc geffray Posted February 23, 2021 Author Report Share Posted February 23, 2021 hi, i send you a direct message Link to comment Share on other sites More sharing options...
marc geffray Posted March 3, 2021 Author Report Share Posted March 3, 2021 On 2/19/2021 at 4:59 PM, Leslie V. said: Hello Marc, The file cannot be accessed. Can you please send/attach it via direct message instead? Thank you! Link to comment Share on other sites More sharing options...
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