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Change Your Password!

Ray Chappelle

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Ray Chappelle

Like some were reporting in December 2020, my password manager has just alerted me that my email address and [now my old] password, etc, were detected on the dark web.  Gonitro needs to tighten up its security protocols. Gonitro: Tell your subscribers something about this breach!


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  • Official Nitronaut
Allain Umailin

Hello @Ray Chappelle,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience this has caused you.

In September 2020, Nitro experienced an isolated security incident involving limited access to Nitro databases by an unauthorized third party. The impacted databases are specific to online services and have been used primarily for the storage of information connected with Nitro’s free online products. There was no impact to Nitro Pro (PDF) or Nitro Analytics.

Exposed user data included user email addresses, full names, and highly secure hashed and salted passwords. 

Nitro's free online conversion service does not require users to create a Nitro account or to become a Nitro customer. Users are simply required to provide an email address to which converted files are delivered. Users of our free online conversion service may have had their user information stored in an impacted database, but do not have a Nitro account. 

Upon learning of this incident, Nitro conducted a forced password reset for all users to further secure customer accounts.  Since the incident, Nitro has been working closely with external cybersecurity experts to bolster the security of all systems, including enhanced logging, detection and alerting services in all regions, as well as increased data monitoring and re-evaluation of all protocols. The IT environment remains secure and Nitro has not seen any malicious activity in our systems since the incident.

For additional details, please go to our Security Page https://www.gonitro.com/nps/security/updates#security-incident-update 

Again, our sincere apologies and I hope above information helped.

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