Kari Milko Posted February 8, 2021 Report Share Posted February 8, 2021 I've already purchased the Nitro Productivity Suite. My receipt shows "Includes Nitro Pro PDF productivity and Nitro Sign for unlimited signatures. I also have Product Updates including unlimited product updates for 1 year from date of purchase. My date of purchase was 10/16/2020. I was told that this is the Suite (with Pro) that I needed to edit PDFs. I explained what I needed to do with it. It's simple. Just a straight edit document like with Adobe Pro. I was told this would do the same. This is the first time I'm trying to use it in this capacity and I have no option to edit a PDF. I just keep getting the message do you want to upgrade? I went online to make sure that I had the correct version. Did i end up with something other than Nito Pro? Comparing the costs of the program, I should have exactly what I purchased. I should be able to edit PDFs. I went back to my Software Instructions that was emailed to me in October. Now, when I click the link, I get the "File not found" message. It states that 1) the link is not valid anymore or wrong; 2) you have entered the URL incorrectly [I copied and pasted]; 3) the page does not exist anymore. I confirmed with the sales rep that This was a purchase and not a trial or monthly subscription. I was assured that I owned the software once purchased. The only thing that was renewing was the Updates (annually). Again, I just purchased in October. Not even 4 months. Help! Link to comment Share on other sites More sharing options...
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