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Switched Computers - Serial Number Not Recognized


Kelsey Thomas
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Kelsey Thomas

I switched computers. The serial number is recognized when I use the Activation Portal, but not on my downloaded software on the new computer. I even uninstalled the software and reinstalled and restarted my computer. It says the serial number entered does not exist. I was able to sign in on it on my old computer though...

Edited by Kelsey Thomas
resolved part of my issue
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  • Official Nitronaut
Leslie V.

Hello@Kelsey Thomas

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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Leslie V.

Hello @Kelsey Thomas

This is a Nitro Pro 11 key so the version installed should be version 11. Please get the correct version 11 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

Please note, we no longer support Nitro Pro 11. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

Let me know if you have other questions.

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