Kelsey Thomas Posted February 9, 2021 Report Share Posted February 9, 2021 (edited) I switched computers. The serial number is recognized when I use the Activation Portal, but not on my downloaded software on the new computer. I even uninstalled the software and reinstalled and restarted my computer. It says the serial number entered does not exist. I was able to sign in on it on my old computer though... Edited February 9, 2021 by Kelsey Thomas resolved part of my issue Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 9, 2021 Official Nitronaut Report Share Posted February 9, 2021 Hello@Kelsey Thomas Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Kelsey Thomas Posted February 9, 2021 Author Report Share Posted February 9, 2021 (edited) My serial number is ** Edited February 9, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 9, 2021 Official Nitronaut Report Share Posted February 9, 2021 Hello @Kelsey Thomas This is a Nitro Pro 11 key so the version installed should be version 11. Please get the correct version 11 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 Please note, we no longer support Nitro Pro 11. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy Let me know if you have other questions. Link to comment Share on other sites More sharing options...
Kelsey Thomas Posted February 9, 2021 Author Report Share Posted February 9, 2021 Thank you. I would need to purchase a new key for the more recent versions then? Link to comment Share on other sites More sharing options...
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