Cannot activate Nitro on my new computer

[Alex Caceres]

Hi,

I cannot activate my Nitro license.  The manual process/cert is also failing.  Please help.  txs,

[Leslie V]

Hello @Alex Caceres

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

[Alex Caceres]

Hi Leslie,

My Nitro serial number is

234600-xxxxxx-xxxxxx

Thank you for your assistance.

Alex

Edited February 11, 2021 by AllainU

[Alex Caceres]

Hi Leslie,

Do you have an update?

Alex

[Alex Caceres]

Hi Leslie,

Do you have an update?

Alex

 

[Leslie V]

Hello Alex,

Sorry to have missed your messages.

I checked your serial number. Please install Nitro Pro 12 from this page: https://www.gonitro.com/nps/product-details/downloads

Please make sure you install Nitro Pro 12, not 13.

Then use the same serial number you provided here to activate.

I hope that helps!

[andrey tsvirko]

Hello, I cannot activate my Nitro License as well, I have had Nitro 11 on my old computer, but I cannot seem to install it on my new laptop. Please suggest where to download Nitro 11. My serial number is XXXXXX-XXXXXX-877186

Thanks

Andrey

[Leslie V]

3 hours ago, andrey tsvirko said:

Hello, I cannot activate my Nitro License as well, I have had Nitro 11 on my old computer, but I cannot seem to install it on my new laptop. Please suggest where to download Nitro 11. My serial number is XXXXXX-XXXXXX-877186

Thanks

Andrey

Hello Andrey,

Please send me a direct message with your complete serial number so I can check.

Thanks!

[Alex Caceres]

Thank you Leslie!

 

Alex

[andrey tsvirko]

4 hours ago, Leslie V. said:

Hello Andrey,

Please send me a direct message with your complete serial number so I can check.

Thanks!

Thank you, I've sent you a direct message with the number