Alex Caceres Posted February 10, 2021 Report Share Posted February 10, 2021 Hi, I cannot activate my Nitro license. The manual process/cert is also failing. Please help. txs, Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 10, 2021 Official Nitronaut Report Share Posted February 10, 2021 Hello @Alex Caceres Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Alex Caceres Posted February 11, 2021 Author Report Share Posted February 11, 2021 (edited) Hi Leslie, My Nitro serial number is 234600-xxxxxx-xxxxxx Thank you for your assistance. Alex Edited February 11, 2021 by AllainU Link to comment Share on other sites More sharing options...
Alex Caceres Posted February 16, 2021 Author Report Share Posted February 16, 2021 Hi Leslie, Do you have an update? Alex Link to comment Share on other sites More sharing options...
Alex Caceres Posted February 18, 2021 Author Report Share Posted February 18, 2021 Hi Leslie, Do you have an update? Alex Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 24, 2021 Official Nitronaut Report Share Posted February 24, 2021 Hello Alex, Sorry to have missed your messages. I checked your serial number. Please install Nitro Pro 12 from this page: https://www.gonitro.com/nps/product-details/downloads Please make sure you install Nitro Pro 12, not 13. Then use the same serial number you provided here to activate. I hope that helps! Link to comment Share on other sites More sharing options...
andrey tsvirko Posted February 24, 2021 Report Share Posted February 24, 2021 Hello, I cannot activate my Nitro License as well, I have had Nitro 11 on my old computer, but I cannot seem to install it on my new laptop. Please suggest where to download Nitro 11. My serial number is XXXXXX-XXXXXX-877186 Thanks Andrey Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 24, 2021 Official Nitronaut Report Share Posted February 24, 2021 3 hours ago, andrey tsvirko said: Hello, I cannot activate my Nitro License as well, I have had Nitro 11 on my old computer, but I cannot seem to install it on my new laptop. Please suggest where to download Nitro 11. My serial number is XXXXXX-XXXXXX-877186 Thanks Andrey Hello Andrey, Please send me a direct message with your complete serial number so I can check. Thanks! Link to comment Share on other sites More sharing options...
Alex Caceres Posted February 24, 2021 Author Report Share Posted February 24, 2021 Thank you Leslie! Alex Link to comment Share on other sites More sharing options...
andrey tsvirko Posted February 24, 2021 Report Share Posted February 24, 2021 4 hours ago, Leslie V. said: Hello Andrey, Please send me a direct message with your complete serial number so I can check. Thanks! Thank you, I've sent you a direct message with the number Link to comment Share on other sites More sharing options...
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