Cant print to a koycera

[Chris Emmett]

Cant print to a koycera taskalfa 3252 ci with version 12.2.0.228 of nitro it crashes the program but will print to a brother ?

[Leslie V]

Hello @Chris Emmett

Thank you for reaching out to us through our Community Forums!

You can update to version 12.14 for this issue. Please get the installers below:

x64  
x32    

Please note, this issue with Kyocera printers has been fixed upon the release of Nitro Pro 13.6.0.108 as per Release Notes:

https://www.gonitro.com/nps/product-details/release-notes

Let me know how you go.

[Chris Emmett]

15 hours ago, Leslie V. said:

Hello @Chris Emmett

Thank you for reaching out to us through our Community Forums!

You can update to version 12.14 for this issue. Please get the installers below:

x64  
x32    

Please note, this issue with Kyocera printers has been fixed upon the release of Nitro Pro 13.6.0.108 as per Release Notes:

https://www.gonitro.com/nps/product-details/release-notes

Let me know how you go.

 

[Chris Emmett]

hi i have already upgraded to 

12.16.3.574 also the printer drivers are up to date

[Leslie V]

Hello @Chris Emmett

The bug is not happening in version 12.14. There is no patch available for Nitro Pro 12.16.

Please remove completely and install Nitro Pro 12.14.

Kindly let me know how that goes for you.

[MikeyD]

Morning,

Im having the same issue regarding printing. Is there a link to 12.14. Website only allows me to download the lastest version, ie 12.16.

Mike

[Leslie V]

On 2/10/2021 at 5:12 PM, Leslie V. said:

Hello @Chris Emmett

Thank you for reaching out to us through our Community Forums!

You can update to version 12.14 for this issue. Please get the installers below:

x64  
x32    

Please note, this issue with Kyocera printers has been fixed upon the release of Nitro Pro 13.6.0.108 as per Release Notes:

https://www.gonitro.com/nps/product-details/release-notes

Let me know how you go.

Hello@MikeyD

Thanks for reaching out!

You can get the installers above. Cheers!
 

[MikeyD]

Ive updated to 12.16.3.574 and the issues of being unable to print has come back

[Leslie V]

Hello @MikeyD

So that we can troubleshoot the printing problem, please provide me with the following:

- The file you are trying to print so we can test it on our end; Is this file specific? I.e. Can other files be printed to that printer?
- Your printer's brand and model
- The exact steps you are taking
- Are you able to print to the same printer via other programs such as Microsoft Word, Excel, PowerPoint?
- If this is a network device, can other people print to that printer? Are the printers installed on a server?
- Is it possible to print directly to the printer (via usb for example, rather than LAN or Wi-Fi)
- Are any middle-man print managing software in use?
- What drivers are in use and are updates available?
- Have you tried alternative drivers (e.g. PCL6, PS)?