Page Britt Posted February 10, 2021 Report Share Posted February 10, 2021 Now that I'm on the current build of Nitro Pro 13 and have successfully reactivated I am back to the original issue which led me to remove and reinstall in the first place, namely No thumbnails of PDF files on the desktop or in File Explorer. I have deleted the thumbnail cache and tried changing the folder view settings to no avail. Interestingly preview does work correctly in File Explorer though. Thumbnails for other file types are working as expected. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 11, 2021 Official Nitronaut Report Share Posted February 11, 2021 Hello @Page Britt Thanks for reaching out to us! This is a known issue in the latest build and our team are working on having it fixed. We do not have an ETA yet, but please check for updates here: https://www.gonitro.com/nps/product-details/downloads Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
Page Britt Posted February 11, 2021 Author Report Share Posted February 11, 2021 In the meantime is it possible to download the download a previous build build that does not have this issue, perhaps ver. 13.2.2.25 or 13.19.2.356? I still have the 13.2.2.25 installer but it now fails with a resources not found message when I run it. Link to comment Share on other sites More sharing options...
Giancarlo Villani Posted March 7, 2021 Report Share Posted March 7, 2021 Also with the latest 13.35.3.685 release the issue is not solved! We need to uninstall and install it again? Because the simple update doesn't solve. Thanks in advance Link to comment Share on other sites More sharing options...
Giancarlo Villani Posted March 7, 2021 Report Share Posted March 7, 2021 On 2/11/2021 at 4:48 PM, Leslie V. said: Hello @Page Britt Thanks for reaching out to us! This is a known issue in the latest build and our team are working on having it fixed. We do not have an ETA yet, but please check for updates here: https://www.gonitro.com/nps/product-details/downloads Please let me know if you have other questions. Any news about a solution? Link to comment Share on other sites More sharing options...
Steve Amerige Posted April 2, 2021 Report Share Posted April 2, 2021 Are there any workarounds to remediate this issue in full or in part (for example, using a third-party tool that performs thumbnail generation)? When visiting https://www.gonitro.com/nps/product-details/downloads, or in individual Release notes, what should we search for to discover whether this issue has been fixed? Is there a Goal Date for remediation? 1 Link to comment Share on other sites More sharing options...
Giancarlo Villani Posted April 6, 2021 Report Share Posted April 6, 2021 On 2/11/2021 at 4:48 PM, Leslie V. said: Hello @Page Britt Thanks for reaching out to us! This is a known issue in the latest build and our team are working on having it fixed. We do not have an ETA yet, but please check for updates here: https://www.gonitro.com/nps/product-details/downloads Please let me know if you have other questions. Dear @Leslie V. with the latest available release 13.35.3.685 dated 04 March 2021 the issue still exists and it's a big bug for the user experience. I know that I don't have VIP support, but this bug is prioritary to solve for everyone. Could you please check if there are some news updates for the solution? Thanks in advance Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 6, 2021 Official Nitronaut Report Share Posted April 6, 2021 Hello @Giancarlo Villani A bug case has already been escalated and it is currently being worked on by our Product team. Once the fix or update is ready, it will be available here: https://www.gonitro.com/nps/product-details/downloads We do not have an ETA yet, but this is one of the cases we are actively working on. Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
Giancarlo Villani Posted April 7, 2021 Report Share Posted April 7, 2021 Hello @Leslie V. Thanks for your reply. I only inform you that I have just installed the latest release 13.38.1.739 April 6, 2021, but the bug still persists. I hope that shortly will be released a bug fix version. Thanks again and let us know informed about a solution released. Link to comment Share on other sites More sharing options...
Laurie Cammett Posted April 14, 2021 Report Share Posted April 14, 2021 I recently upgraded to Version 13 from Version 10. I have had the previous issue of the documents not showing a thumbnail at all. After installing the updated 13.38.1.739 as suggested in a post (which I cannot find at the moment) most of my documents will now preview but not the ones that were done possibly during a certain recent timeframe. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 15, 2021 Official Nitronaut Report Share Posted April 15, 2021 (edited) Hello @Laurie Cammett @Giancarlo Villani This has been fixed in 13.38.1.739. But the old thumbnails need to be recreated. Open File Explorer. On the left pane, click This PC. Right-click the drive where Windows 10 is installed, and select Properties. Click the Disk Cleanup button. Check the Thumbnails option, and uncheck all the other options. Click OK. Please let us know how that goes for you. Edited April 19, 2021 by Leslie V. Link to comment Share on other sites More sharing options...
Giancarlo Villani Posted April 17, 2021 Report Share Posted April 17, 2021 Hello @Leslie V. Thanks for your support and your suggestion step by step. Now I can confirm that all works fine. Thank you very much Ciao Giancarlo Link to comment Share on other sites More sharing options...
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