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Request Signature Not Working


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When I am working on a document in Nitro and I click on the request signature tab at the top, I receive the following error message:

{"error":{"title":"Invalid authorization token","detail":"jyt parse error: expired token"}}


It will let me put my own signature on the document in Nitro but it will not let me just use the send for signature option there.  I can come out, log into nitro in the cloud, upload the document and send for signature that way.


Anything I can do to fix this problem?



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  • Official Nitronaut

Hello @debbgrif

Thanks for reaching out to us!

Please provide us with the file, your step by step workflow and some screenshots of what you are seeing on your end so we can troubleshoot the problem.


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