migrating to new computer, deactivation done but error 23 licence in use on activation - version 11

[Max Van Vugt]

My old computer is failing rapidly so I am migrating across to a new laptop.

I am using version 11 and have loaded this version onto the new laptop successfully as a trial mode. I have deactivated the program on the old computer while still connected to the internet and then left this overnight to make sure it has populated this deactivation at your end. When I look on your new Activation portal it shows my licence number as having zero users activated so I know the deactivation has worked but when I enter it on the trial version on my new laptop I get an error 23 "License number already is use".

Please help

[Leslie V]

Hello @Max Van Vugt

Thank you for contacting us!

I released your key so you can reactivate. Can you please try again and let me know how that goes?
 

[Max Van Vugt]

Thanks Leslie

The activation has now worked so that's all good now.

regards

Max