401 Error

[Foster Brusca]

I now get a 401 Error when starting Nitro Pro! Please help me resolve this. 

[Allain Umailin]

Hello @Foster Brusca,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

In order to further assist you, could you please open your Nitro Pro 13, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.6.0.108). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.