Tammy Hale Posted February 11, 2021 Report Share Posted February 11, 2021 My free trial expired yesterday but I had already purchased Nitro before it expired and activated it. When I download it again it won't even open up. I have tried the deactivation process several times and still no luck. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 11, 2021 Official Nitronaut Report Share Posted February 11, 2021 Hello @Tammy Hale, Thank you for reaching out to us through our Community Forums! This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps: 1. Try rebooting your machine. 2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 3. Press the Windows key + Left/Right arrow until Nitro Pro appears. If above doesn't help, please provide me with the following: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you're aware of before this happened? -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -What build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. 13.2.3.26) Thank you and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Tammy Hale Posted February 11, 2021 Author Report Share Posted February 11, 2021 That worked, Thank you! Link to comment Share on other sites More sharing options...
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