Deactivation and Reactivation on new computer

[Benjamin Barling]

Hi there, I have a new laptop - the old one is broken.  I tried to deactivate my previous 2 activations so i can reactivate on the new laptop but for some reason it's not working.  Can you please fix this for me?

Thanks, 

Ben

[Allain Umailin]

Hello @Benjamin Barling,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro Pro to see if it is the same computer ID through Help > About Nitro Pro > Activate > Advanced. This behavior has been fixed in Nitro Pro 13 as well.

Cheers!

[Benjamin Barling]

Thanks very much.  I've activated my Nitro Pro now.  One thing is, I'm having problems with the quick sign function?  It's not allowing me to create a signature for some reason.  Is this a known issue?