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Printing page one only of a multi page document


Joe Fuller
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  • Official Nitronaut
Allain Umailin

Hello @ComNet,

Thank you for reaching out to us through our Community Forums!

For me to better assist you on troubleshooting this issue, could you please provide me with the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Are any of your colleagues experiencing the same issue?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-Does this happen with specific PDF files?

Lastly, are you printing to a physical printer? What is the exact make / model of your printer?

Thank you very much in advance and I am looking forward to hearing back from you.

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  • 1 year later...
Andy Follett

I am having this same issue with Nitro 13.67.0.45. No matter what printer I use (physical or virtual printer) it only prints the first page. Did a clean install of Nitro and the issue persists. What was the solution for Joe?

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  • Official Nitronaut
Allain Umailin
Posted (edited)

Hello @Andy Follett,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find the purchase under your name or email address and in order to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro
-A copy of the order invoice.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Lastly, did you use our Clean-Up Utility to uninstall the program?

Thank you very much in advance and I am looking forward to hearing back from you.

 

Edited by Allain Umailin
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  • Official Nitronaut
Allain Umailin

Hello @Andy Follett,

Thank you for the private message and as part of troubleshooting, could you please perform these steps?:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.67.0.45/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files: 
https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro PDF Pro 13.67 using our offline English MSI packages:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"


5. After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504951-xxyyzz-811804

6. Turning off User Account Control (UAC) for Nitro PDF Pro 13. Here are two methods that you can follow:

   a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there.

   b. 
   i. Right-click > Troubleshoot Compatibility > Troubleshoot Program
   ii. Check "The program requires additional permissions" > Next > Test the program...
   iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close

 
Thank you very much in advance and I am looking forward to hearing back from you.

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