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martin curto
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Allain Umailin

Hello @martin curto,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-The Computer ID of your Nitro Pro 13 by referring to this workflow:

ComputerID-Activate-Button.thumb.png.bdce3a2c9b8a2b43fd2c2389ea1bb949.png

Thank you very much in advance and I am looking forward to hearing back from you. 

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