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Constant crashing on any file


Rodger Wasson
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Rodger Wasson

I was working fine yesterday. Today, I try to edit. CONSTANT CRASHING!!!!!  I cannot type a letter or tab to another field without it CRASHING!

I tried to uninstall, clear out cache and old files, reinstall...nothing. Keeps CRASHING! I submitted about a 100 CRASH REPORTS from it crashing today. VERY FRUSTRATING.

SOMEONE...PLEASE HELP!

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  • Official Nitronaut
Allain Umailin

Hello @Rodger Wasson,

Thank you for reaching out to us through our Community Forums!

Let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:   http://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. After rebooting, ensure you have installed the latest x32-bit and x64-bit Visual C++ from this page  https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads 

4. Download and install Nitro Pro 13.33 using below offline installers:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

 

If above steps did not help and in order to further assist you, could you please provide the following?:

-Any changes you are aware of before this happened (e.g. Windows Updates)?
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end

Thank you very much in advance and I am looking forward to hearing back from you. 

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