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Keep getting Nitro Pro error when attempting to open pdf's.


David Durang
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I keep getting this error whenever I try to open a pdf.

'An error has occurred within our system.  Please try again or contact support in this error persists. (error 401).

Usually if I try to open the document a second time, it will open.  I tried re-logging into Nitro and this hasn't helped the issue.

Any help is appreciated.

Side note.  Kind of stinks that we paid for multiple licenses of this program and there is no user support other than these forums.  At least none that I could find.

 

 

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  • Official Nitronaut
Allain Umailin

Hello @David Durang,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please open your Nitro Pro 13, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.6.0.108). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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