Juan ferrero Posted February 16, 2021 Report Share Posted February 16, 2021 When making the digital signature, the data associated with the signature does not appear, only the sign of a pen and a cross, and when editing it in pdf not even the symbol of the pen and the cross appears, in the past it did appear Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 16, 2021 Official Nitronaut Report Share Posted February 16, 2021 Hello @Juan ferrero, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, if you slightly click and drag your mouse when applying the signature, the signature size will be set to a small size. Kindly pick your signature profile via Sign and then drag a selection box to determine the dimensions of the signature. Once you let go of the mouse button, the signature should be applied to fit within these dimensions. Cheers! Link to comment Share on other sites More sharing options...
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