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Wrong character set when printing to Nitro Pro


David Bicket
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I have recently experienced that printing from websites to the Nitro PDF Creator uses the wrong character set, so that the PDF document comes out as gobblydegook. For example the following text on a website: "You collect income in Belgium (for instance, remuneration, pension, rent) and" is rendered in the PDF document as "Xnt  bnkkdbs hmbnl  d hmBdkf ht l   (enqhmrs`mbd, qdl  t mdq`shnm, odmrhnm".    
I
I cannot find anything in this forum or in FAQs which address this type of issue.  Can anyone advise?

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Allain Umailin

Hello @David Bicket,

Thank you for reaching out to us through our Community Forums!

From your October post for a different issue, I have asked you to update to Nitro Pro 12.26. Are you still working with this build?

If yes, please update to 13.33 using below direct MSI installer links:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After updating, try again your workflow and let me know how it goes.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Cheers!

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Hi Allain, thank you for your response.  I had previously upgraded by installation of Nitro Pro, but have upgraded it again, from 13.26.3.505 to 13.33.2.645.  Unfortunately, the problem has not gone away.  With some further investigation, I see that it is not a problem unique to Nitro Pro, as I have the same problem when I use the Microsoft print to PDF function.  When I copy/paste the specific offending text from the webpage into Word, however, the text is not corrupted, so I don't know what the problem is.  This is one of those technical issues where you almost lose the will to live.  It takes so much time to try to resolve the problem, and there are so many other demands on one's time, that you give up and live with work-arounds like screengrabs.  I might revert to trying to solve this issue at some point in the future, but for now I am giving up.

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