Rick Bulford Posted February 17, 2021 Report Share Posted February 17, 2021 Downloaded the trial. Say already expired. Please help Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 17, 2021 Official Nitronaut Report Share Posted February 17, 2021 (edited) Hello @Rick Bulford, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -The Computer ID of your Nitro Pro 13 by referring to this workflow: Thank you very much in advance and I am looking forward to hearing back from you. Edited February 17, 2021 by AllainU Link to comment Share on other sites More sharing options...
Heather Nilson Posted March 4, 2021 Report Share Posted March 4, 2021 I am having the same trouble. I have tried removing & reinstalling twice and just cannot get it to go. My computer is eZJbnYWEAJSNYFgS8RRi and my version is 13.33.2.645. Can you help me as well? Link to comment Share on other sites More sharing options...
Stuart Riley Posted March 7, 2021 Report Share Posted March 7, 2021 I have this same problem after installing for the first time. Here is the id requested Hp18ffEE5zvlfokxFSsV Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 8, 2021 Official Nitronaut Report Share Posted March 8, 2021 Hello @Stuart Riley @Heather Nilson, Thank you for reaching out to us through our Community Forums and for your patience. We are investigating this rare behavior and rest assured we will get back to you as soon as we have an update. Our sincere apologies for not being able to enjoy our 14-day trial. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 24, 2021 Official Nitronaut Report Share Posted March 24, 2021 Hello @Rick Bulford @Stuart Riley @Heather Nilson, Thank you for your posts and our sincere apologies for this inconvenience. While we are still investigating this 'Trial Expired' issue after installing the program for the first time on your machines, we highly recommend purchasing 'Nitro Pro' with a discounted rate by going to our webpage https://www.gonitro.com/pricing Rest assured that if in case Nitro Pro does not suit your needs, we can process a refund in your behalf. Thank you for your patience and again, our sincere apologies for the inconvenience. Link to comment Share on other sites More sharing options...
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