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Can't Open Nitro Pro


Stephanie Lai
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Stephanie Lai

Hi,

My Nitro Pro doesn't open. I uninstall and reinstalled but it's still the same issue. 

When I click on the app to open it, it will appear on my task bar but the window wont appear. 

I can hover my mouse on the icon, and the small white screen pops up, but that's all I can get.

Appreciate your assistance.

Nitro.PNG

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  • Official Nitronaut

Hi @Stephanie Lai,

Thank you for reaching out to us through our Community Forums!

I have seen this behavior before when the application launches but just appear in Windows' Taskbar and it does not exhibit any error message. 
Could you please try to do the following and see how it works?:

1. Open Nitro Pro again. 
2. From the Windows Taskbar, focus on Nitro Pro by clicking on it.
3. Press the Windows key + Left/Right arrow on your keyboard until Nitro Pro appears.

Sometimes this happens when Nitro Pro is stuck outside the displayed area on your monitor. You can also check if you can move the Nitro Pro window (in case it's off-screen) by holding Shift and right-clicking the Nitro Pro icon in the Taskbar and selecting, "Move". Then, continuously press the Left/Right arrow key on your keyboard until it appears on the screen.

Please let me know how it works for you. 

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