Glenn Kennedy Posted February 17, 2021 Report Share Posted February 17, 2021 I purchased a license of Nitro Pro but when I enter the serial number that was emailed to me activation says the serial number can't be found. I use the online support tool, entered the serial number and pressed the deactivate button. I went back to the software, clicked activate, entered the serial number and got the same result. It can't activate. I tried the offline activation method, copied the certificate, entered that on the website and it says it is an invalid certificate. It sounds like a post to this forum is the only way to get support so I look forward to your help. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 18, 2021 Official Nitronaut Report Share Posted February 18, 2021 Hi @Glenn Kennedy, Thank you for reaching out to us through our Community Forums! Please provide the details to the following so we can further assist you: 1. The version of Nitro Pro installed on your computer. This information can be located under the Help tab > About Nitro Pro. 2. Your Nitro Pro serial number. Kind regards, Link to comment Share on other sites More sharing options...
Glenn Kennedy Posted February 18, 2021 Author Report Share Posted February 18, 2021 Nitro Pro version: 13.33.2.645 is there a way I can email the serial number to your support team? Posting it here does not sound like a good idea. Link to comment Share on other sites More sharing options...
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