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NitroPDFActiveX.ocx error


Leap Consulting

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Leap Consulting

Hi there,

Pronto app is crushing when we are trying to print to Nitro PDF. This is working fine when printing to Microsoft pdf 

error for the log:  faulting module name NitroPDFActiveX.ocx_unloaded, version 13.2.626, time stamp 0x5da8facb

Could someone help ? 

Regards,

 

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  • Official Nitronaut

Hello @Leap Consulting

Thanks for reaching out to us!

You are on an older build of Nitro which might need repairing and updating.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 13.33.2.645 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! 

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