Jump to content

NitroPDFActiveX.ocx error

Leap Consulting

Recommended Posts

Leap Consulting

Hi there,

Pronto app is crushing when we are trying to print to Nitro PDF. This is working fine when printing to Microsoft pdf 

error for the log:  faulting module name NitroPDFActiveX.ocx_unloaded, version 13.2.626, time stamp 0x5da8facb

Could someone help ? 



Link to comment
Share on other sites

  • Official Nitronaut

Hello @Leap Consulting

Thanks for reaching out to us!

You are on an older build of Nitro which might need repairing and updating.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 

Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro from the page I have provided below:

I hope this helps! 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.