Will not let me activate to upgrade

[Julie Taradash]

Hello, We have a subscription, but we have not used it in a long time and we would like to upgrade.  However, I believe that the subscription was on a past computer.  I have the serial number but it will not let me activate to upgrade.  I do not have a copy of the invoice. The account may have been purchased with the email of billing@southernreporting.net or production@southernreporting.net.

Thank you,

Julie Taradash

 

Edited February 18, 2021 by AllainU

[Allain Umailin]

Hello @Julie Taradash,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program  (format is 11.X.X.X, e.g. 11.0.7.411). 

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.